Taking Action: A best practice framework for the management of psychological claims in the Australian workers’ compensation sector


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This best practice framework guides insurers and claims managers to provide a supportive approach to workers experiencing mental illness and those at risk.

We developed the framework with guidance from:

  • injured workers
  • insurers
  • employers
  • an expert advisory group

We partnered with SuperFriend to adapt the framework for the life insurance and workers’ compensation sectors. The framework recognises insurers and employers play important roles in a person-centred claims management process.

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Mental health
Return to work
Workers' compensation